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УПАТС до 100000 портов

Alcatel OmniPCX Enterprise

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Media gateway

Alcatel OmniPCX Enterprise

Basic and advanced telephony services

  • Elementary features such as multi-line manager/secretary, DISA or personalized greeting
  • messages for incoming callers functionality.
  • Alcatel is the only vendor with spoken instructions embedded in the Media Server - voice
  • guides - to ensure users can access all the right features at the right time.
  • Alcatel also integrates a typewriter-style keyboard in its phone sets so users can call their
  • colleagues using “call-by-name”.

Mobility solution

A variety of on and off-site solutions for mobile workers using mature, proven technologies such as DECT/PWT and cellular phones.

Messaging

Fully integrated voice messaging applications that even let you record a conversation and manage it as a voice message.
Fundamental features such as automated attendants.

Desktop and PC Telephony

A comprehensive set of tools and applications that gives user productivity a boost. All users can easily access all advanced Desktop services such as PC telephony. These applications could be integrated seamlessly within the existing customer environment (e.g. Lotus, MS Exchange) or under any Internet browser (i.e., Netscape).

OmniVista

A web based management tool for configuration performance and call accounting. Gives detailed statistic reports about telephony costs and Media Server performance.

Contact Center

Multimedia Contact Center applications including advanced ACD features (fully integrated in the Alcatel OmniPCX Enterprise), CCagent, CCivr, CCweb, CCemail and CCoutbound. Supervisor tool that is simple to understand, use, and adapt that includes complementary statistics and reporting applications.

Hotel

Solutions from the basic hotel room up to the more up-market hotel suite. Open to a range of certified partners providing CMS/PMS applications.

 

The Alcatel OmniPCX Enterprise portfolio addresses the current and future evolutions that are driving the rapidly evolving enterprise communications market today.The OmniPCX Enterprise portfolio has come of age on the following strategic poles of development:


• Software suite based on a client server model and totally independent of the type of hardware and network architecture. This software suite is built to operate on industry standard servers that can be connected to the data network. Furthermore, the software suite provides all the necessary communication services for the enterprise:
• Enterprise telephony raised from long and rich experience acquired from the Alcatel OmniPCX 4400, which includes full mobility services (DECT, PWT, etc.), home-workers …
• An Integrated Voice Mail solution delivering messages management to users fingertips, 

• PC desktop telephony which eases access to Telephony services and provides integration within common business applications (e.g. Lotus Notes, MS Outlook),
• An Multimedia Contact Center suite providing out of the box solutions for all needs, 

• An Advanced Business Communication Suite including Messaging, Softphone, PIM (Directory and Agenda) and Personal Assistant (Call routing) within the enterprise portal,
• Voice-Data network management
• A rich palette of open interfaces providing third party application development through the Alcatel Application Partner Program (AAPP).


- Network architecture allowing:
• Total connection flexibility for the user, designed to provide multiple ways of connecting internally to the enterprise network and consequently adapting to each users needs:
- Using traditional fixed telephony wiring
- Using wireless connectivity
- Using Ethernet data wiring (IP).
• Total service transparency whatever the enterprise network configuration: multi-site, home-worker, satisfying employee mobility requirements and the different enterprise topologies encountered.
• Common hardware platform that can be populated by either the OmniPCX Office Software or the OmniPCX Enterprise software suite (optimized HW for Medium size configuration).
The following diagram illustrates the OmniPCX Enterprise portfolio and software suite implementation:
1. An enterprise consisting of a central headquarters and multi-site branch offices:
• Two servers
- A Linux server running the telephony applications, mobility, automatic call distribution, and call switching management: The Enterprise Com Server software
- An NT server running value added applications
• Mixed network connectivity: some traditional, and others over IP
• Connection to PSTN, ISDN legacy networks
• Connection to remote sites (Branch Offices)
• Including all the necessary remote site connectivity for users in the Branch Offices